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FAQ

  • What is Halo Nutrition?

    Halo Nutrition specialises in protein and collagen supplements formulated especially for busy and active women. Our mission is to help you rise to meet your challenges and goals, and shine from the inside out.

  • Where are your supplements produced?

    We’re proud to be 100% New Zealand owned and operated, and all of our products are produced in a MPI approved facility right here in NZ. Our formulations are the result of nearly 30 years’ of experience in the supplement industry.

  • What goes into your supplements?

    Halo Nutrition products are made from the finest local and imported ingredients, and we use natural ingredients wherever possible. All of our proteins are derived from grass-fed New Zealand whey, which is among some of the best quality in the world. All of our ingredients are listed on our nutrition labels, and these are available to view online for your peace of mind.

  • Who can use Halo Nutrition?

    Halo has been formulated for busy and active women, but they’re perfect for anyone who loves great-tasting nutritional supplements!

  • Are Halo proteins safe for children?

    We always suggest consulting with a medical practitioner or dietitian, but Halo Nutrition Whey and Vegan protein powders are both 100% natural, so are safe for kids. They’re a great healthy option for after-school smoothies, and – because they taste delicious – kids love them!

  • How do your proteins taste?

    We know you have a lot of choices, and you’re looking for a protein supplement that tastes as good as it makes you feel! That’s why we’ve put a great deal of time, effort and investment into getting our flavours just right. Halo Nutrition protein powders are available in a wide range of delicious and indulgent flavours, and taste so good you you’ll forget they’re good for you!

  • How easily do your proteins mix?

    With Halo you won’t have to worry about lumps, clumps or grainy textures. Our proteins have been formulated to mix exceptionally well, whether your shake them or blend them.

  • How do your collagens taste?

    Halo collagen supplements taste like nothing at all! Our pure hydrolysed collagen (also known as collagen peptides) and marine collagen are flavourless and odourless –making them perfect to add to your smoothie, glass of water or even your food.

  • What are the benefits of collagen?

    Collagens are believed to have a huge array of health, beauty and wellness benefits. Our customers have reported more radiant skin, thicker hair, joint and cartilage support and more! There are too many benefits to list here, so head on over to our dedicated benefits of collagen page for the full scoop.

  • What are the benefits of protein?

    Like collagen, protein is one of the most important building blocks of the human body – responsible for functions such as growth and maintenance, fluid balance, communication between cells, tissues and organs. Energy supply and more! Check out our recent Proteins blog posts for more info.

  • How do I know which supplement is right for me?

    Browse our online store to find a supplement that meets your needs. All of the products in our store include comprehensive descriptions to help you choose. If you can’t decide between protein or collagen, we offer a great combo pack so you can order both at a discounted price! If you’re having trouble with your selection or you’re looking for a little expert advice, please get in touch with us! Let us know your health and wellness goals and we’ll be more than happy to provide you with a recommendation.

  • How do I buy Halo Nutrition products?

    Halo Nutrition supplements are available for purchase online, and shipped directly to your door for your convenience. Our online store is safe, secure and encrypted to keep your information private. Simply browse our selection, add products to your cart, and complete your order online. We’ll take care of the rest.

  • Can I get a discount code?

    Go on, then. Who doesn’t love a cheeky promo code! Sign up to our email newsletter – The Scoop! – and receive 15%off your first Halo Nutrition order. Pssst… you can also follow Halo Nutrition on Instagram for special offers and one-off codes,and check out our brand ambassador Justine Switalla, who’s known to drop an exclusive promo from time to time.

  • What payment methods do you accept?

    You can pay by credit card, or you can shop now and pay later with Laybuy and AfterPay. Simply select the Laybuy or Afterpay option at the checkout and create your account. These services allow you to pay for your purchase over easy weekly instalments with zero interest and no hidden fees. Learn more via the Laybuy and AfterPay websites.

  • How long will it take for my order to arrive?

    If you place an order before 2pm Monday – Friday, we’ll get your supplements dispatched and out for delivery the very same day! Orders placed after 2pm (or on weekends) will be processed and dispatched the following business day. Delivery is typically within 3business days. Please note peak season shipping times (particularly around Christmas) may result in minor delays outside of our control.

  • What are your shipping and handling charges?

    Paying for shipping sucks, right? That’s why Halo Nutrition is pleased to offer FREE shipping nationwide on ALL orders. No minimum spend, no Ts and Cs. It’s our way of saying THANK YOU for shopping with us!

  • How will you deliver my order?

    Halo works with trusted courier partners to deliver your order safely and swiftly. All Halo Nutrition orders are delivered via track and trace. You will receive an email with your unique tracking number upon dispatch so you can stay up to date on your parcel’s arrival.

  • Do you ship to rural addresses?

    Yes! We’re pleased to offer rural delivery at no additional charge.

  • Do you offer international shipping?

    Halo Nutrition currently delivers within New Zealand only; however we welcome international enquiries. If you are interested in Halo Nutrition supplements and you live outside of New Zealand, please contact us and we’ll do our best to assist you.

  • My order hasn’t arrived yet – what do I do?

    You can expect your order to arrive within around 3 days. Please note peak season shipping times(particularly around Christmas) may result in minor delays outside of our control. If you’ve been waiting a little longer than expected for your order to arrive, please check the tracking number provided via email, or contact the courier company with your tracking number to lodge an enquiry. Please don’t hesitate to contact our team if you have any questions or concerns.

  • Can I return or exchange an item if I change my mind?

    Received your order and realised you purchased the wrong flavour? It happens! Please contact us within 3 days of receiving your order to arrange a return or exchange. Please note, returned products must be in unopened and resalable condition, and return postage is at your own cost.

  • What if my order is damaged?

    Halo Nutrition takes the utmost care will your order. We screen every item for manufacturing faults before your order is packed for delivery, and we use trusted couriers to ensure your items are handled with care. In the rare event your order arrives damaged, please contact us within 3 days so we can arrange an immediate replacement. Please note, for courier claim and insurance purposes, we may ask you to send us a photo showing the damage to your item, or send you a pre-paid postage bag so you can get the damaged item back to us for review.

  • I have another question!

    Fire away! Our team is more than happy to help, so please get in touch via Messenger, or email us at hello@halonutrition.co.nz.